Refund policy
Returns
If you are not completely satisfied with your Sugar and Company purchase, please review our return, refund, and exchange policies below. Products must be returned in new condition and unopened. Sugar and Company monitors return activity for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Sugar and Company will no longer accept any returns from that customer, with or without a receipt.
All returns are subject to validation and approval at Sugar and Company's discretion.
New and unopened products can be returned for FREE (no return shipping or handling fees) to our Sugar and Company location or by mail. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.
Please allow three weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
Online Returns by Mail — within 30 days of purchase:
- If you paid with a credit or debit card, you will receive a full refund to your original payment method for the purchase price of the item.
- If we receive your new and unopened item within 30 days of purchase, you will receive a full refund in the form of online store credit, redeemable at www.sugarandcompany.ca.
Items purchased on www.sugarandcompany.ca may not be returned or refunded more than 60 days after purchase.
Items shipped to Sugar and Company outside of the returns window, not in new or unopened condition, or not purchased at www.sugarandcompany.ca, may not be credited back or returned. We will not offer replacements or refunds for orders reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
Sugar and Company cannot offer exchanges by mail; however, we are happy to exchange new or unopened products at our store location within 60 days of purchase.
In-Store Purchases — 1-5270 Solar Drive, Mississauga, ON L4W 0G7
New and unopened items purchased in store and returned within 30 days of your original purchase date along with your receipt will be refunded or exchanged at your preference. Refunds will be processed in the same tender as your original purchase.
New and unopened items accompanied by a receipt but returned 31 to 60 days after your original purchase date will be refunded in the form of Sugar and Company merchandise credit or we will gladly offer a product exchange.
Sugar and Company merchandise credit has no expiration date and cannot be redeemed for cash, reloaded, transferred to others, or sold; and if lost or stolen we are not able to replace it.
New and unopened items returned without a receipt but found within our system will be processed according to this refund and exchange policy. Any products not verifiable within our system will be ineligible for a refund, exchange, or merchandise credit.
For any questions, please contact us at info@sugarandcompany.ca.